Introduction
Rocket Storage
know that your privacy is very important to you. When it comes to your
information, we follow some straightforward principles. We aim to be clear
about data collected and why.
Please note that we reserve the
right to update or change this data privacy statement at any time. If it is
updated or changed during the service we are providing you with, we will notify
you and provide a link to our new data privacy policy.
All our employees who handle personal data have
agreed to the terms of our Privacy Policy (which can be found on our website)
and accordingly, have a responsibility to comply with it.
What personal data do we collect?
It is the nature of the services we provide that
requires us to collect and process personal data. This will, at a minimum,
include:
- Your name
- Your phone number and/or email address
- Origin and destination addresses
We may need to collect more personal data if it is
necessary to the delivery of the service you have requested. For example,
international moves may require us to collect an image of your passport.
If you don't provide us with personal data, we'll
try to provide the service, but it may not be possible.
N.B. Please do not provide us with
the personal data of anyone else without their permission, unless you have
obtained the explicit consent from that person.
How else we have obtained your personal
data?
We may have purchased your data from a direct
marketing firm who collect personal data from individuals who have consented to
third party marketing communications. If you did not consent to third party
marketing communications, then they may have collected your data from publicly
accessible sources. For example, information on a property in the public domain
includes whether it is 'for sale' or 'sold subject to contract'.
In either case, you have, by law, the right to
object to direct marketing. If you want to exercise this right, please contact
us on 01423 502444. We
apologise for any inconvenience and will never contact you again with marketing
communications.
How do we use your personal data?
We limit the use of personal data to ensuring we
deliver the service you have requested. Furthermore, we retain your personal
data only for as long as is necessary to deliver you this service. Under
certain circumstances we will retain your personal data longer if it part of an
accounting record which we are obliged by law to retain for 7 years. Where this
is the case, your personal data will be archived. A record in an archived state
means access to it is greatly restricted.
After that, unless we need it for a particular
investigation, we securely destroy records that your personal data is contained
within, in line with our retention schedule. Destruction of paper records is
done securely and appropriately. For example, we securely shred paper records
in line with the British Standard for secure destruction of confidential
material (BS EN 15713).
To whom might we disclose your
personal data?
If another organisation helps us to provide the
service, we'll also make your personal data available to them. If this involves
transferring information to a country not recognised by the Information
Commissioner's Office as providing equivalent protection, we'll use additional
safeguards approved by UK or EU regulations.
We shall only disclose your personal data to third
parties in circumstances that are necessary for delivering the service agreed
with you. For example, we will disclose your personal data to our overseas
partners who will be carrying out the destination services of your
international move.
We have
never and will never sell your personal data.
If there are attacks on our services, or other
criminal activity, we may share information with the police or similar public
body.
How do we
secure your personal data?
Unfortunately, no data
transmission over the internet or any other network can be guaranteed as 100%
secure, but we take appropriate steps to try to protect the security of your
personal data. For example, we encrypt all personal data disclosed to third
parties. Likewise, Rocket Storage servers and all data stored
locally are protected by a hardware firewall that is prevents unauthorised
intrusion into the network. Software solutions are also in place, which
constantly scan for malware and viruses on the network.
All staff are required to ensure
that any paper files not in current use are stored in filing cabinets and
locked at all times when offices are unoccupied. Any paper documentation
containing personal data is shredded once it becomes superfluous.
Access to personal data is restricted to authorised
users on a need-to-know basis.
In the event of a data breach involving your
personal data which presents a high risk we will contact you immediately.
Inaccuracies and corrections
We would like to keep your personal data accurate
and up to date. If you become aware of any errors, noted on our correspondence
with you, then please let us know by phoning or emailing us.
How to contact us and exercise
your rights?
Under the Data Protection Act 1998 you have certain
rights over your personal data that we hold:
- To receive a copy of your personal data that we
hold;
- To ask us to correct any errors; and
- To delete it once we no longer need it.
To contact us regarding those rights, or anything
else in this data privacy statement, please write to our Managing Director by
email (enquiry@rocketstorageharrogate.co.uk) or at our postal address below:
The Managing Director, Rocket
Storage, The Old Station, Nidd, Harrogate,
HG3 3BG
If you don't feel we've dealt with your request
appropriately, you have the right to appeal to the Information Commissioner's
Office.
Links to other websites
Our website contains links to
other websites. We are not responsible for the privacy practices of other
websites. We encourage you to exercise caution and read the privacy policy of
other sites that collect or use personal data. This privacy policy applies only
to personal data collected by Rocket Storage.
What are cookies?
A cookie is a small file which asks permission to
be placed on your computer's hard drive. A cookie can't read data off your hard
disk or read cookie files created by other sites. Cookies do not damage your
system; they allow web applications to respond to you as an individual. A
cookie in no way gives us access to your computer or any information about you,
other than the personal data you choose to share with us.
You can choose to accept or decline cookies. Most
web browsers automatically accept cookies; however, you can reset your browser
so as to refuse any cookie or to alert you to when a cookie is being sent. If
you refuse cookies, this may prevent you from taking full advantage of our
website.
REVISION HISTORY
REVISION___DATE_________DESCRIPTION
1.0_________20/05/2018_____Original
1.1_________25/05/2018_____Revised for GDPR
Approved by board / management on: 20/05/2018
Policy became operational on: 25/05/2018
Next review date: 10/02/2019